We have enhanced our Digital Banking system to better meet your needs. This upgraded platform provides an improved user experience, advanced features, and increased security—allowing you to manage your finances confidently, anytime and anywhere.
Steps for Success
Visit our website: www.bloomsdalebank.com
or
Download or update the new app: App Store or Google Play
New Customer?
Register: Create a username and password. You’ll need your Social Security Number, Account Number, Phone and Email on file.
Existing Customer?
Log In: Username and password will transfer to the new digital platform seamlessly.
Reestablish Alerts: Create or set up the alerts you want.
Reestablish External Transfers: Any recurring transfers will need to be set up.
Frequently Asked Questions
General Questions
- What has changed with Digital Banking?
Bloomsdale Bank has transitioned to a completely new system for our Digital Banking solution. - Why did Bloomsdale Bank implement this change?
This migration was undertaken to improve our digital banking services with new features and enhanced security, while also laying the groundwork for future functionalities. - Will I need to take any action to re-enroll?
Your prior username and login details will seamlessly transfer to the new system. If you encounter any issues, feel free to reach out to us at
Bloomsdale:
(573) 483-2514
Ste. Genevieve:
(573) 883-9955
Crystal City:
(636) 931-8800
Herculaneum:
(636) 933-2020
Festus:
(636) 543-7555
Access and Login
- Will I have to re-enroll or register again?
No, all individuals who were previously enrolled should retain the same credentials. However, there may be instances where certain usernames are flagged by the system, prompting a request for a change.
- What should I do if I forget my login information?
Don’t worry! Stop at any of our branches for assistance or call:
Bloomsdale:
(573) 483-2514
Ste. Genevieve:
(573) 883-9955
Crystal City:
(636) 931-8800
Herculaneum:
(636) 933-2020
Festus:
(636) 543-7555
Account Information
- Will my account history transfer over?
Yes - Will my account numbers change?
No
Payments and Transfers
- What happened to my scheduled transfers?
Scheduled transfers will need to be recreated since they are currently stored on our existing platform and cannot be transferred. - Will my recurring bill payments transfer to the new system?
Yes, all payments that are currently set up within Bill Pay have successfully transferred over. - Do I need to re-add payees or payment information?
No, your Bill Pay payees, payment details, and payment history will be migrated seamlessly. - Will the external accounts I’ve added be available?
External accounts will need to be recreated, as they are stored on our current platform and cannot be moved. Additionally, external transfers will not be available for business accounts.
Downtime and Access
- Will Digital Banking be inaccessible during the conversion?
Our platforms will be in “read-only” mode from October 5th to 7th, and they will officially launch on October 7th.
Please note that Bill Pay access will be unavailable from October 5th to October 7th. While scheduled transactions will still process, modifications to payees, transactions, or schedules cannot be made during this period.
- How can I access my funds during that time?
You can still access your money using your debit cards, visiting a branch, or by calling us at:
Bloomsdale:
(573) 483-2514
Ste. Genevieve:
(573) 883-9955
Crystal City:
(636) 931-8800
Herculaneum:
(636) 933-2020
Festus:
(636) 543-7555
Alerts and Settings
- Will my alerts and notifications transfer over?
No, you’ll need to re-establish alerts and notification preferences.
Security
- Is the New Digital Banking Platform Secure?
Yes, the new system offers enhanced security measures. - Will There Be Changes to Identity Verification?
Our updated platform provides multiple options for identity verification through multi-factor authentication by email, text, or phone.
As always, please remain vigilant against imposters.
Support
- Where to Seek Assistance During the Transition
You can visit a local branch or call:
Bloomsdale:
(573) 483-2514
Ste. Genevieve:
(573) 883-9955
Crystal City:
(636) 931-8800
Herculaneum:
(636) 933-2020
Festus:
(636) 543-7555
- Will there be changes to branch hours?
No, there will be no changes to our hours until 2027.